Terms and Conditions

Ordering from MuranoGlassBeads.com

Placing your order online is the fastest way to get your beads. Online orders download directly into our database for picking and packing. Telephone and fax orders require additional time for input into our system and we highly recommend submitting your orders over the web. If you wish to change a quantity or item, add items, the fastest way to do this is through email. Please use the Contact Us page (top of each page) and submit your request. We will do our best to make the change.

Minimum Order Size

Our minimum order is US$5 Retail and $50 Wholesale, not including shipping fees.

Customs Duties and Shipments Outside the US

We are required by law to declare the contents of all packages and the value and there are no exceptions for this law. We will assign the tariff numbers to the beads and identify them as "Glass Beads, Unstrung" Country of Origin: Italy. As it is impossible for us to know the tariff conditions in all countries, please indicate on your order any specific code or term which is best suited for your country. Otherwise we will use the Internaional Harmonized Tariff Code, Section B 7018100000.

All our beads are shipped ex-factory which means that you, the buyer, are required to pay incoming tariffs and local taxes. MuranoGlassBeads.com is not responsible for any tariffs, taxes or value added taxes imposed by your country. If you hold a valid VAT license in the European Community (or the equivalent in any country), we will add your license number to the shipper. It is your responsibility to submit your VAT license number to us at the time of purchase.

United Kingdom Customs Information:

So that you are well advised on your potential taxes and tariffs, please review the rules as stated by HM Customs website. Specifically review the pages for Shopping on the Internet and Common Internet Goods. If you are a resaler, it is absolutely in your best interest to obtain a VAT Number and to use that in your importing. Otherwise you most likely will be charged standard VAT according to the latest rulings in the UK. This is true whether you shop from within the European Union or from further abroad. (i.e., Germany, Italy, France or the US)

Security and Your Credit Card:

Our site is secure and credit cards are processed through PayPal Card Processing Services using the highest encryption available today.

Credit Card Payments:

We  accept VISA, Mastercard, Discover and American Express and PayPal. 
All items must be prepaid before shipping, sorry we do NOT ship COD.
 
Other Methods of Payment:

If you do not want to use your card over the web or you prefer to pay via check (please allow time for the check to clear our bank), money order or wire transfer, please select the Purchase Order method of payment. On the following screens, please insert the payment type you will be submitting. Send check or Money order to MuranoGlassBeads.com, 3263 Kifer Road, Santa Clara CA 95051.
You may call in your credit card if you do not wish to input it online. Follow the instructions for the Purchase Order and give us a call at 1 800 439 3551 or fax your card along with all information to 1 408 245 5904 (International Fax: 001 408 245 5904). Delay of receipt of this information will delay the shipment of the beads. We prefer that you fax the card information to us.

Wire Transfers: There is a charge both for you and for us, so it is not practical on small orders. If you wish to pay via Wire Transfer, we will provide you the coordinates. For Orders under $500.00 US we will add a wire transfer processing fee of $12.00 US.

Shipping:

We make every effort to ship orders rapidly. Items which are out of stock will be backordered from our production facility and we will contact you on timing. If you submit a request for information, require a response before shipping, this will delay the shipping. We do not ship Saturday or Sunday. If you request expedited shipping, we make every effort to get your order out first, realizing that you are paying for the expedited costs.

WITHIN THE US: We ship USPS insured or UPS  insured. The options for your location will be shown on the checkout pages after you input your name and address so that shipping can be calculated.

Note: Occasionally a customer requests no insurance. Please fax your authorization and acceptance of responsibility of the package to: 1 408 245 5904. This is on a per order basis and you must submit the request each order, as lost or damaged packages shipped without insurance are your responsibility.

OUTSIDE THE US: We ship USPS Express Mail, USPS AirMail Parcel Post, insured or UPS. Vis UPS shipping time to anywhere in the world is about 3-5 days. USPS Express Mail arrives in about 3-6 days, however USPS AirMail Parcel Post can take up to 1 month to arrive and is not trackable. We will provide you with the USPS Expres Mail or UPS tracking number via email when the order is shipped. You will be sent an email with the Customs Form, use this number to contact your local post office for status of delivery as this number is recorded when the packages arrives in your country. The USPS has very limited information into package delivery once it is received in your country.

Methods and Ship Time: Please note that FedEx counts the day a package is shipped in the delivery time. So a 2nd Day Express package shipped on Monday will arrive on Wednesday, a Express Saver (3 days) shipped on Monday will arrive on Thursday. Federal Express does not deliver on Saturday unless requested and additional charges are incurred (if it is available in your ares).

Notice:Note: due to insurance requirements, no package with a value more than $300.00 US will be shipped via  Ground or Home Delivery. Even if you choose this method at checkout, it will be shipped 3Day or Saver and you will be charged.

If you have a Federal Express or UPS account and would like us to use your account, please input this information, including a valid account number in the comments section of the order, in this case you are responsible for any lost packages or claims. We will gladly use your account.
 
United States Postal Service: Express Mail will generally take 2 days to arrive as the cutoff time in California is 12:30 p.m. for the East Coast and our shipping schedule is 4:30 p.m. Priority Mail does not guarantee delivery but generally is delivered anywhere in the US within 3-5 days. First Class mail can take more than 1 week. We ship insured for the value of the order. If the order value is over $50, the USPS will require a signature.

USPS Insurance: We use a third party insurance for United States Postal Service. For this reason you will not see the cost of insurance on the printed postage. It will be included in your total shipping value.

Returns:

Returns are only accepted with a RMA#,  all others will be refused.  We do not ship goods on consigment, purchases are considered final except for Damaged Goods as described below:
 
Damaged Goods:

If you receive an item which is damaged, please email us immediately. We will replace the item or refund your money (at our choice). We realize that we cannot inspect the thousands upon thousands of beads we ship weekly and occasionally a hole is closed or a bead is chipped. We will work to resolve this with you.

These are handmade beads and as such there are variations, gold foil or silver foil on the exterior of the bead is not a defect. Neither are the rough edges at the ends of the beads. They are made by wrapping molten glass around a mandrel and this is a natural part of the beadmaking. Blown beads will have irregular holes as mouthblown beads are made by blowing and controlling the size of the holes is impossible. Please see the page entitled Bead Variations.

Out-of-Stock and Backorders:

We will back order items which we do not have in stock and advise you of delivery dates.

Pricing:

Pricing is shown in US dollars. Pricing is subject to change without notice. This is due to the fluctuations of the US dollar against the Euro and changes in suppliers cost to us. We work hard to maintain pricing and are constantly adding quality bead sources at the best possible prices.

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